Category: Organizational Development

How Ethical is Your Organization?

In September 2016, Wells Fargo made headlines when allegations surfaced that its employees created more than 1.5 million fake deposit accounts and half a million fake credit cards while under pressure to increase sales numbers. Then in March 2017, it came out that the actual number of fake accounts was nearly twice what was originally reported.

How did this happen? Employees at Wells Fargo were strongly incentivized to grow their numbers regardless of how that impacted their customers and the customer experience. The organization as a whole became overly focused on a single, narrow metric (this many new accounts). People didn’t stop and think about the unintended consequences of having such a narrow focus.

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What 360 Feedback Looks Like in Your Leadership Journey

It’s rare that leaders get the feedback they need the most from their teams. Team members are reluctant to speak up, no matter how open the leader (you) say you are. Enter the formal 360 feedback process.

Think about the last time a direct report approached you and said, “I noticed you didn’t react when Janet started crying in the meeting. You may not be aware of this, but it made the rest of us uncomfortable because you seemed cold and uncaring. I think this is something I can help you with. Are you open to talking about this and may I make some suggestions?”

Subordinates rarely, if ever, will come to their managers to offer their observations and their help, especially when it comes to their manager’s behavior. Most managers say they want feedback in their team meetings, so they assume that if people have any actual feedback to offer they will share it. Unfortunately, declaring an open door policy does not guarantee anyone will walk through it.

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Intentional Strategic Planning for 2020

Often the fall season brings new goals as we prepare for the new year. It’s a great time to wrap up projects, reflect on where we’ve been and look forward to the future. I personally find fourth quarter to be energizing and full of ideas and planning.

But as we’re planning out new goals for ourselves and our organizations, it’s important to look at them in a more strategic, systematic way to ensure we’re truly moving forward toward our long-term vision.

Depending on your industry or the size of your organization, you will want to intentionally, strategically plan ahead for a year, three years, five years or even more. Considerations during that planning process include looking at what’s going on in the economy, what’s working well, what needs to be improved on and more.

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